Data protection

Protecting your personal data is a particular concern of ours. Our data protection information serves to make you aware of the key data processing aspects based on the regulations in law (DGS 2000 [Austrian Data Protection Act]).

Please read through this document carefully.

In order to enjoy full access to our products and services (e.g. orders, bookings, etc.), personal data may need to be disclosed. The purchase agreement for products and services will not be concluded should you forgo the requirement to disclose your personal data.

 

Controllers and processors

We, Silvretta Montafon, consist of the following companies that are entitled to act as a controller of processor in the sense of the data protection regulations:

  • Das Schruns Hotel- und Projektentwicklungs GmbH
  • Silvretta Montafon Bergbahnen GmbH
  • Silvretta Montafon Bergerlebnisse GmbH
  • Silvretta Montafon Ferienimmobilien GmbH
  • Silvretta Montafon Gastronomie GmbH
  • Silvretta Montafon Holding GmbH
  • Silvretta Montafon Sporthotel GmbH
  • Silvretta Montafon Sporthotel GmbH & Co. KG
  • Silvretta Montafon Sportshops GmbH
  • Silvretta Montafon Skischule GmbH
  • Skischule Silvretta Montafon St. Gallenkirch GmbH
  • Sporthotel Schruns GmbH

 

Use of our website

Our website can essentially be used without any personal data being entered.

Our website has links and iframes to other websites. Please be aware of the fact that we assume no responsibility for the content published on those sites or for the data protection processes employed on other sites.

Our website uses functions provided by the web analysis service Google Analytics (Google LLC, 1600 Ampitheatre Parkway, Mountain View, CA 94043). Google’s data protection declaration can be found here. 

Our website uses Facebook Inc. plugins (Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025). Facebook’s data protection declaration can be found here. 

We have concluded an appropriate order data processing agreement with the providers.

Your IP address will be recorded, but will immediately be pseudonymized.

 

Cookies

Our website uses “cookies”. These are small text files that are stored on your end device with your browser’s assistance. They are harmless. We use cookies to make our range of services more user friendly. Certain cookies will remain saved on your end device until you delete them. They enable us to recognize your browser upon your next visit. The information generated as a result is transferred to the provider’s server for storage. Should you wish to avoid this, you can configure your browser to inform you when cookies are enabled so that you can allow this only on an individual basis. Disabling cookies may result in restrictions to our website’s functionality.

 

Personal data

Personal data may be recorded if you contact us. Personal data includes any information that relates to an identified or identifiable individual. Several examples of personal data that we collect and process in the context of using our products and services, provided that there is a legal basis to do so, are listed below:

  • Name
  • Form of address
  • Date of birth
  • Address (street, zip code, residence)
  • Telephone number
  • Company details
  • Official photo ID data (e.g.: identity card number, passport number, driver’s license number, personal master data, scan of identity card)
  • Email addresses
  • Cookies, IP addresses
  • Biometric data (photo) 

Please note: Not all of the examples included here are processed by each company of the corporation.

 

Collection and processing of personal data

We only collect and process personal data to the extent permitted by law. Personal data must be provided to us on a voluntary basis and will be used to perform a contract or to meet a legal obligation.

 

Newsletter

When you book, make a purchase, submit an inquiry, or request information or brochures from us, we process your personal data in accordance with Art. 6 (1) sentence 1 lit. b and f GDPR. You can also subscribe to our newsletters on our website. In these newsletters, we inform you about updates to our products or services, news, and relevant topics—tailored as much as possible to your interests and vacation preferences.

When you subscribe to the newsletter, we collect and store the data you enter into the input form (e.g. surname, first name, email address, postal address) and supplement it with interest data derived from your vacation preferences. We use your data for direct marketing purposes in accordance with Art. 21 GDPR and Art. 6 (1) lit. f GDPR to provide you with customized information about our services. Your data will not be shared with third parties. Subscribing to the newsletter is only possible with your consent. The double opt-in procedure is used for registration.

We also use your child’s date of birth to send booking-related direct marketing emails. These emails are always sent to the parent’s email address specified in the booking process. You may object to this use at any time with effect for the future.

You can revoke your consent to receive direct marketing emails or newsletters at any time, simply by using the unsubscribe function included in each newsletter. We use your data exclusively for sending direct marketing communications and newsletters.

For the creation and distribution of our newsletters, we use the “WS SPORTS” service provided by Waldhart Software GmbH, 6405 Pfaffenhofen, Unterdorf 1, as a technical service provider. In the course of technical processing, employees of Waldhart Software may have access to your personal data to the necessary extent, solely for implementing and maintaining newsletter delivery. We have concluded a data processing agreement with Waldhart Software in accordance with Art. 28 GDPR to ensure the confidentiality and security of your data. Waldhart Software does not use your data for its own purposes.

 

Data processing on behalf of Silvretta Montafon 

In the event that we engage the services of a processor, we will be responsible for protecting personal data. We will not use a processor located outside of the European Union.

Your data will only be passed on to third parties if

  • we are legally obliged to do so.
  • we have received your express consent to pass on your data.
  • forwarding of data is required in order to fulfill the contractual relationship.

External processors and affiliates will receive personal data solely for contract-performance purposes (e.g. transfer of credit card details to the banks/payment service providers processing a transaction for the purposes of debiting the purchase price, transfer of booking data to the tourist accommodation you have selected, transfer to our tax consultant in order to fulfill our fiscal obligations) or in the course of a competition.

 

Data retention period

Please note that, in the context of cookies, the subscriber’s IP data will be stored in order to simplify the purchasing process and to subsequently enable the operator of the online store to execute its contract.

If the purchasing process is interrupted, the information that you have entered up until that point will not be taken into account. If a contract is concluded, any and all data arising from the contractual relationship will be stored up until the expiry of the retention period stipulated under fiscal law (7 years).

Personal data, purchased goods and purchase date will be stored beyond this period, up until the expiry of the period for product liability (10 years). Data is processed on the basis of the legal provisions laid down in the GDPR.

As you use our website, you may also register using a customer account. One of the advantages offered by registration is that you do not have to reenter your information each time you complete a booking. You may deregister at any stage by sending an email to datenschutz@silvretta-montafon.at.

 

Your rights

You have the rights to access, rectify, erase and restrict data, the right to data portability and the rights to withdraw consent and object to processing of personal data. This is always free of charge. A reasonable fee may be charged if you request multiple copies of data or in the event that requests are manifestly unfounded or excessive. This will incur a flat-rate reimbursement of costs in the amount of €18.89 (possibly higher, if the costs actually incurred are greater).

If you believe that processing of your data constitutes a breach of data protection law or otherwise infringes upon your rights in accordance with data protection law, you may submit a complaint to the supervisory authority. In Austria, this authority is the Austrian Data Protection Authority. 

 

Amendment to this data protection declaration

We recommend that you periodically read this declaration as we reserve the right to make amendments. Such amendments have no retroactive effect. 

 

You can reach us via the following contact details: 

Data Protection Coordinator
datenschutz@silvretta-montafon.at
T +43 5557 6300